End User Options

Unique solutions designed to assist in retrieving the information that matters most to the Alarm Dealer and their customer.

We have three different options to meet your customer’s needs. The most basic service is to have the alarm panel arming and disarming signals log to the account activity with no operator involvement. Customer’s interested in knowing if the alarm panel was armed or disarmed within the boundaries of a schedule can be supplied with this precise information. 

Customers are allowed access to predefined information on their account. This can be helpful for a customer that wants the ability to utilize a standard web browser to view account activity or emergency contact information.

Exceptional customer service is one of the building blocks for success with every alarm company. We want your customers to be satisfied with the way we handle their alarms. When an alarm is initiated at the customer’s home or business our operators will take action according to the dealer's specifications based on their customer’s needs.   Southwest Dispatch Center delivers exceptional customer service by providing versatility combined with quick and efficient alarm response times.

E-Mail technology is one of the most effective ways to convey information to the alarm dealer's customer. Predefined reports can be generated to assist the alarm dealer with information on alarm activity, open close history or any other information that might be needed.  These reports can be e-mailed in Microsoft Word or Adobe pdf formats.

Text messaging is a fast and reliable means of notifying customers of the information they need regarding the status of an alarm or signal.