Chip Bird
President

Chip has been in the alarm industry since 1979 working as the branch manager for a local distribution facility and as operations manager for an independent installing company before playing a dominant role in starting Southwest Dispatch Center in 1989.  "Having been with an installing company using an offsite monitoring facility, I felt there was a need in this industry to have a central station that allowed Dealers the ability to have the central station done their way.  Southwest Dispatch Center was founded with the philosophy that the central station works for the Dealer.  I believe you, the Alarm Dealer, are the most important part of my business.  It is my goal to provide you services that will save you time and allow you to make more money."  He is very active in alarm industry associations, currently serving on the boards of the National Electronic Security Alliance, the Texas Burglar and Fire Alarm Association and the North Texas Alarm Association.   

Brant Pierce
Vice President

Brant joined Southwest Dispatch Center in 1995.  He is actively involved with the North Texas Alarm Association, the Texas Burglar and Fire Alarm Association and the Northeast Chapter of the TBFAA.  He currently is licensed by the Private Security Bureau as an Alarm level One, Level K and Level H instructor, as well as, being a SIA Certified trainer.  Brant also serves as Treasurer for Dallas County Judge Jim Foster. 

Ty Davis
Vice President

Ty started his twelve-plus year alarm industry career in Wichita, Kansas serving in the monitoring division of a national company.  He was promoted to installation and service before transferring back to Dallas to help run the installation and service division there until he joined Southwest Dispatch Center in 1996.  Ty's leadership and technical abilities have helped bring Southwest Dispatch Center to the forefront of the alarm industry.   He has implemented several monitoring software and hardware upgrades that allow the company and Dealers to take advantage of the latest technology available.  Ty is certified as a SIA trainer, and has presented at numerous Central Station Alarm Association conferences.  He is actively involved in a number of organizations including, the Central Station Alarm Association, the North Texas Alarm Association, the Incoming Calls Management Institute and the Texas Burglar and Fire Alarm Association.  

Malcom Reed
Director of Sales

Malcolm has spent the most recent thirty-plus years working in the electronic security industry.  He started his career with Smith Alarm Systems in the 1970's before he and Bryan McGee started Knight Security Systems in early 1983.  After selling Knight Security Systems, Malcolm joined Southwest Dispatch Center, which serviced Knight's customer base since 1989.  Malcolm states, "It was an easy decision to join Southwest Dispatch because of their commitment to the alarm dealer and its customers, which I experienced firsthand.  Their innovative approach towards technology and solutions are a big reason for the success Knight Security Systems experienced for more than twenty years."  Malcolm brings a Dealer's perspective to the team at Southwest Dispatch Center, and a long history of alarm-industry association work with the North Texas Alarm Association, the Texas Burglar and Fire Alarm Association and the National Burglar and Fire Alarm Association. 

Bob Cianciola
Sales Representative

Bob joined Southwest Dispatch Center in 2005.  He brings with him over twenty years of experience in the alarm industry and is dedicated to the service and development of our customers.  Bob is currently Vice President of the North Texas Alarm Association and has been on that board for the past five years.

Kathy Catron
Dealer Service Supervisor

Kathy brings nearly twenty years of experience to the Dealer Service Supervisor role at Southwest Dispatch Center.  Prior to earning her stripes in the wholesale monitoring industry, Kathy served America in the United States Marine Corps specializing in aviation electronics.  This discipline serves Kathy well while supervising a staff of dealer service technicians focused on providing our Dealers with daily support services.  Kathy also lends her time and knowledge to Southwest Dispatch Center's sales team during industry trade shows and distributor counter day events.  During her spare time, Kathy enjoys spending time with her son and family. 

Jill Thomas
Data Entry Supervisor

Originally from northern Michigan, Jill arrived in Texas five years ago. She has been with Southwest Dispatch Center since 2004, working as a dispatch operator, lead dealer services operator, and dispatch supervisor. She holds a Bachelor’s and Master’s degree in English. Her previous roles have included university instructor, writer and editor of a corporate newsletter, and teacher of English to speakers of other languages.  Her talent outside of work is music; she is a classically trained singer, and loves to perform.

Latasha Jacobs
Special Account Representative

Latasha has been with Southwest Dispatch Center since 2001.  Latasha is responsible for working with dealers that have chain accounts or accounts with special requirements.  "I keep myself up to date on new technology to keep you informed.  I work close and direct to make sure your needs are met as well as your customers.  I'm also involved in working with our management team to keep them informed of special needs that my accounts require."

Michael Reano
IT Supervisor

With almost fifteen years experience in the electronic security industry, Michael is well prepared to handle even the toughest task.  After attending the University of New Mexico with an electrical engineering major, Michael learned the ropes of the alarm industry and alarm monitoring business.  While Michael is a Microsoft Certified Systems Administrator, no piece of paper can compare to his extensive history and training in electronic security monitoring technologies.  Michael and his IT team manage the in-house network and receiver equipment systems and perform daily tests and inspections to ensure the consistency that every Dealer expects and deserves.  Michael still finds time to return to his home state of New Mexico several times each year where he enjoys visiting with his parents and friends. 

Becky Lair
Trainer

As a certified training instructor, Becky's goal at Southwest Dispatch Center is to provide the necessary tools needed to effectively perform alarm dispatcher, data entry operator and customer service representative duties.  Becky's training consists of positive reinforcement with hands on role-playing, test taking, team work, and striving to reach one ultimate goal: servicing our customers and Dealers.  As a CSAA certified operator, her personal goal is to never stop learning, and to instill her knowledge of the alarm industry, and policies and procedures of Southwest Dispatch Center, into each employee that attends one of her many classes. 

Denise Odutola
Human Resouce Assistant

Denise brings 15 years of combined Human Resource and Customer Service experience to Southwest Dispatch Center.   This winning combination is added to  her personal dedication of constantly striving for superior service to both external customers as well as to the “family” of employees at SDC.     Her professional experience includes a strong emphasis in employee recruiting and retention, benefits, payroll, office administration and marketing.   Denise is a native of Washington State where she specialized  as a customer service representative in the timber market.     Now that Denise has relocated, the rainy days are over and  she is flourishing in the sunny climate of Texas.   She brings her warmth,  upbeat attitude and loyalty to the team in her role as Human Resource Assistant.