Southwest Dispatch Center Staff

 


 

Chip Bird
President

Chip has been in the alarm industry since 1979 working as the branch manager for a local distribution facility and as operations manager for an independent installing company before playing a dominant role in starting Southwest Dispatch Center in 1989.  "Having been with an installing company using an offsite monitoring facility, I felt there was a need in this industry to have a central station that allowed Dealers the ability to have the central station done their way.  Southwest Dispatch Center was founded with the philosophy that the central station works for the Dealer.  I believe you, the Alarm Dealer, are the most important part of my business.  It is my goal to provide you services that will save you time and allow you to make more money."  He is very active in alarm industry associations, currently serving on the boards of the National Electronic Security Alliance, the Texas Burglar and Fire Alarm Association and the North Texas Alarm Association.   


 

Brant Pierce
Vice President

Brant joined Southwest Dispatch Center in 1995.  He is actively involved with the North Texas Alarm Association, the Texas Burglar and Fire Alarm Association and the Northeast Chapter of the TBFAA.  He currently is licensed by the Private Security Bureau as an Alarm level One, Level K and Level H instructor, as well as, being a SIA Certified trainer.  Brant also serves as Treasurer for Dallas County Judge Jim Foster. 

 


  

Malcolm Reed
Director of Sales

Malcolm has spent the most recent thirty-plus years working in the electronic security industry.  He started his career with Smith Alarm Systems in the 1970's before he and Bryan McGee started Knight Security Systems in early 1983.  After selling Knight Security Systems, Malcolm joined Southwest Dispatch Center, which serviced Knight's customer base since 1989.  Malcolm states, "It was an easy decision to join Southwest Dispatch because of their commitment to the alarm dealer and its customers, which I experienced firsthand.  Their innovative approach towards technology and solutions are a big reason for the success Knight Security Systems experienced for more than twenty years."  Malcolm brings a Dealer's perspective to the team at Southwest Dispatch Center, and a long history of alarm-industry association work with the North Texas Alarm Association, the Texas Burglar and Fire Alarm Association and the National Burglar and Fire Alarm Association. 


Sam Pieczynski
Dealer Relations Associate


Sam joined Southwest Dispatch Center in 2010 after working in the healthcare industry, and in very short order put her creative and organizational skills to work. Sam’s primary goal is to keep our dealers informed of our existing and new service offerings. As a critical member of the Southwest Dispatch Center sales team, Sam is well equipped to assist a dealer in any way possible. 

 

 

Kathy Catron
Support Manager

Kathy brings nearly twenty years of experience to the Support Manager role at Southwest Dispatch Center.  Prior to earning her stripes in the wholesale monitoring industry, Kathy served America in the United States Marine Corps specializing in aviation electronics.  This discipline serves Kathy well while supervising a staff of dealer service technicians and data entry personnel focused on providing our Dealers with daily support services.  Kathy also lends her time and knowledge to Southwest Dispatch Center's sales team during industry trade shows and distributor counter day events.  During her spare time, Kathy enjoys spending time with her son and family. 


Becky Lair
Trainer

As a certified training instructor Becky’s goal at Southwest Dispatch Center is to provide the necessary tools needed to effectively perform alarm dispatcher, data entry operator, and customer service representative duties. Becky’s training consists of positive reinforcement with hands on role-playing, test taking and team work, striving to reach one ultimate goal; servicing our customers. As a CSAA certified operator, her personal goal is to never stop learning, and to instill her knowledge of the alarm industry, and policies and procedures of Southwest Dispatch Center into each employee that attends her class.
 


 

Denise Odutola
Human Resource Assistant

Denise brings over 15 years of combined Human Resource and Customer Service experience to Southwest Dispatch Center.   This winning combination is added to  her personal dedication to provide superior service to both external customers and  to the “family” of employees at SDC.     Her professional experience includes a strong emphasis in employee recruiting and retention, benefits, payroll, office administration, customer service,  and marketing.   Denise is a native of Washington State which gives her a great appreciation for the sunny climate of Texas.   She brings her warmth,  upbeat attitude and loyalty to the team in her role as Human Resource Assistant. 


 

 

Michael Reano
IT Supervisor

With almost fifteen years experience in the electronic security industry, Michael is well prepared to handle even the toughest task. After attending the University of New Mexico with an electrical engineering major, Michael learned the ropes of the alarm industry and alarm monitoring business. While Michael is a Microsoft Certified Systems Administrator, no piece of paper can compare to his extensive history and training in electronic security monitoring technologies. Michael and his IT team manage the in-house network and receiver equipment systems, and perform daily tests and inspections to ensure the consistency that every dealer expects and deserves. Michael still finds time to return to his home state of New Mexico several times each year where he enjoys visiting with his parents and friends.

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